Genesys Training Updated Courses 2018

Looking for Genesys Training ? you have reached the right page.

I am a freelance IT Contractor who has worked in the IT industry for the last 16 years.I have worked predominantly based on the Cisco & Genesys software suit.


Looking for Genesys training for you or your company, You can contact me at genius_techie@yahoo.co.in.
 
Customer Interaction Management Platform/framework Version 8.5 Framework, Routing & Reporting 8.5 Technical Operations Framework, Routing & Reporting 8.5 Foundation Framework Routing & Reporting 8.5 Administration Genesys Inbound Voice Building Basic Routing Strategies Using Interaction Routing Designer 8 Building Advanced Routing Strategies Using Interaction Routing Designer 8 Composer 8 Routing Applications Genesys IP Contact Centre Solutions Genesys Sip Server Basics Genesys Sip Server Core Eservices 8.5 Eservices 8.5 Foundation Eservices 8.5 Administration Composer 9 Routing Applications For Multimedia Self-service / Genesys Voice Platform Genesys Voice Platform 8.5 Foundation Genesys Voice Platform 8.5 Deployment Composer 8 For Voice Applications Troubleshooting Workshops CIM Platform 8.1 Troubleshooting Workshop Genesys Voice Platform 8.1 Troubleshooting Workshop Reporting And Analytics Using CC Pulse+ And Genesys Administrator For Real- Time Reporting Info Mart 8.5 Report Administration Genesys Info Mart 8.5 Report Development Genesys Interactive Insights 8 Technical Report Development Business Premise Edition (BEP) Business Premise Edition Operation Business Premise Edition Administration And Deployment Genesys Interaction Recording (GIR) Genesys Interaction Recording 8.5 Foundation Genesys Interaction Recording 8.5 Deployment Genesys Interaction Analytics (GIA) Genesys Interaction Analytics 8.5 Operation Genesys Interaction Analytics 8.5 Administration Genesys Callback Administration (GCB) Genesys Callback Operation Genesys Callback Administration Application Development Genesys Sdk 8.5 Workshop For Developers Genesys Workforce Management Configuring, Forcasting & Scheduling With Workforce Manager 8.5 Intelligent Workload Distribution Genesys IWD 8.5 Deployment Genesys Conversation Manager’s Genesys Rules Authorizing Tool 8.5 Usage Genesys Rules System 8.5 Deployment Genesys Context Services 8.1 Technical Operations Genesys Proactive Engagement & Genesys Mobile Engagement Genesys Proactive Engagement 8.1 Foundation Genesys Proactive Engagement 8.1 Deployment Genesys Outbound Voice Outbound Contact 8.1 Foundation Outbound Contact 8.1 Usage Outbound Contact 8.1 Deployment Genesys Multimedia For Skype For Business Multimedia Connector For Skype For Business Administration

Genesys eServices Training in India

Looking for Genesys Training ? you have reached the right page.

I am a freelance IT Contractor who has worked in the IT industry for the last 16 years.I have worked predominantly based on the Cisco & Genesys software suit.


Looking for Genesys training for you or your company, You can contact me at genius_techie@yahoo.co.in.


eServices  eSERVICES 8 FOUNDATION (ESV81-FND) eSERVICES 8 DEPLOYMENT (ESV81-DPL) eSERVICES 8 DEVELOPMENT (ESV81-DEV) COMPOSER 8 ROUTING APPLICATIONS FOR eSERVICES (COMM81-DEV) 

Disclaimer:
Please note that I am not affiliated with Genesys (www.genesys.com) in any way implied or otherwise. Also, so there is no confusion who owns the trademark Genesys in reference to telecommunications, Genesys is a trademark owned by Genesys Telecommunications (www.genesys.com).  

Looking for Genesys Training ? you have reached the right page.

I am a freelance IT Contractor who has worked in the IT industry for the last 16 years.I have worked predominantly based on the Cisco & Genesys software suit.

I train on the following Genesys courses; Framework 8,  eServices, Genesys SIP Server, Composer 8.1 Routing Applications,  Genesys Routing and Solution Reporting 8.1 , Genesys Voice Platform 8.5

Looking for Genesys training for you or your company, You can contact me at genius_techie@yahoo.co.in.


Genesys TechnicalCertifications
GENESYS CERTIFIED ASSOCIATE
GENESYS CERTIFIED PROFESSIONAL
GENESYS CERTIFIED PROFESSIONAL CONSULTANT
GENESYS CERTIFIED PROFESSIONAL DEVELOPER
GENESYS CERTIFIED PROFESSIONAL SUPPORT

Genesys Core Platform
FRAMEWORK 8 FOUNDATION (FWK8-FND)
FRAMEWORK 8 DEPLOYMENT (FWK8-DPL)
FRAMEWORK, ROUTING, AND REPORTING 8.5 FOUNDATION (FRR85-FND)
FRAMEWORK, ROUTING, AND REPORTING 8.5 OPERATIONS (FRR85-OPT)
FRAMEWORK, ROUTING, AND REPORTING 8.5 ADMINISTRATION (FRR85-ADM)

Genesys Customer Interaction Management and Inbound Voice
CUSTOMER INTERACTION MANAGEMENT PLATFORM WORKSHOP (CIM8-TS)
CUSTOMER INTERACTION MANAGEMENT PLATFORM TROUBLESHOOTING (CIM8-OPT)
GENESYS ROUTING AND SOLUTION REPORTING 8 DEPLOYMENT (GRR81-DPL)
USING WORKSPACE DESKTOP EDITION 8.5 (WDE85-USE-ELIB)

Reporting and Analytics
USING CC PULSE+ AND GENESYS ADMINISTRATOR FOR REAL-TIME REPORTING (CCP8-USE) 
PULSE 8 ELIBRARY (PLS814-ELIB)
USING GENESYS INTERACTIVE INSIGHTS 8 (GII81-USE)
GENESYS INTERACTIVE INSIGHTS 8 FOR REPORT DEVELOPERS (GII81-DEV)
GENESYS INFO MART 8 REPORT DEVELOPMENT (INF81-DEV)
GENESYS INFO MART 8 DEPLOYMENT (INF81-DPL)

Application Development: IRD and Composer
COMPOSER 8 VOICE APPLICATIONS (COMV8-DEV) 
COMPOSER 8 ROUTING APPLICATIONS (COMR81-DEV)
BUILDING BASIC ROUTING STRATEGIES USING INTERACTION ROUTING DESIGNER (IRD81-DEV-1)
BUILDING ADVANCED ROUTING STRATEGIES USING INTERACTION ROUTING DESIGNER (IRD81-DEV-2)

Genesys SIP Server
GENESYS SIP SERVER 8 FOUNDATION (SIP81-FND)
GENESYS SIP SERVER 8 DEPLOYMENT (SIP81-DPL)

eServices 
eSERVICES 8 FOUNDATION (ESV81-FND)
eSERVICES 8 DEPLOYMENT (ESV81-DPL)
eSERVICES 8 DEVELOPMENT (ESV81-DEV)
COMPOSER 8 ROUTING APPLICATIONS FOR eSERVICES (COMM81-DEV)



Disclaimer:
Please note that I am not affiliated with Genesys (www.genesys.com) in any way implied or otherwise. Also, so there is no confusion who owns the trademark Genesys in reference to telecommunications, Genesys is a trademark owned by Genesys Telecommunications (www.genesys.com).