Looking for Genesys Training ? you have reached the right page.

I am a freelance IT Contractor who has worked in the IT industry for the last 16 years.I have worked predominantly based on the Cisco & Genesys software suit.

I train on the following Genesys courses; Framework 8,  eServices, Genesys SIP Server, Composer 8.1 Routing Applications,  Genesys Routing and Solution Reporting 8.1 , Genesys Voice Platform 8.5

Looking for Genesys training for you or your company, You can contact me at genius_techie@yahoo.co.in.


Genesys TechnicalCertifications
GENESYS CERTIFIED ASSOCIATE
GENESYS CERTIFIED PROFESSIONAL
GENESYS CERTIFIED PROFESSIONAL CONSULTANT
GENESYS CERTIFIED PROFESSIONAL DEVELOPER
GENESYS CERTIFIED PROFESSIONAL SUPPORT

Genesys Core Platform
FRAMEWORK 8 FOUNDATION (FWK8-FND)
FRAMEWORK 8 DEPLOYMENT (FWK8-DPL)
FRAMEWORK, ROUTING, AND REPORTING 8.5 FOUNDATION (FRR85-FND)
FRAMEWORK, ROUTING, AND REPORTING 8.5 OPERATIONS (FRR85-OPT)
FRAMEWORK, ROUTING, AND REPORTING 8.5 ADMINISTRATION (FRR85-ADM)

Genesys Customer Interaction Management and Inbound Voice
CUSTOMER INTERACTION MANAGEMENT PLATFORM WORKSHOP (CIM8-TS)
CUSTOMER INTERACTION MANAGEMENT PLATFORM TROUBLESHOOTING (CIM8-OPT)
GENESYS ROUTING AND SOLUTION REPORTING 8 DEPLOYMENT (GRR81-DPL)
USING WORKSPACE DESKTOP EDITION 8.5 (WDE85-USE-ELIB)

Reporting and Analytics
USING CC PULSE+ AND GENESYS ADMINISTRATOR FOR REAL-TIME REPORTING (CCP8-USE) 
PULSE 8 ELIBRARY (PLS814-ELIB)
USING GENESYS INTERACTIVE INSIGHTS 8 (GII81-USE)
GENESYS INTERACTIVE INSIGHTS 8 FOR REPORT DEVELOPERS (GII81-DEV)
GENESYS INFO MART 8 REPORT DEVELOPMENT (INF81-DEV)
GENESYS INFO MART 8 DEPLOYMENT (INF81-DPL)

Application Development: IRD and Composer
COMPOSER 8 VOICE APPLICATIONS (COMV8-DEV) 
COMPOSER 8 ROUTING APPLICATIONS (COMR81-DEV)
BUILDING BASIC ROUTING STRATEGIES USING INTERACTION ROUTING DESIGNER (IRD81-DEV-1)
BUILDING ADVANCED ROUTING STRATEGIES USING INTERACTION ROUTING DESIGNER (IRD81-DEV-2)

Genesys SIP Server
GENESYS SIP SERVER 8 FOUNDATION (SIP81-FND)
GENESYS SIP SERVER 8 DEPLOYMENT (SIP81-DPL)

eServices 
eSERVICES 8 FOUNDATION (ESV81-FND)
eSERVICES 8 DEPLOYMENT (ESV81-DPL)
eSERVICES 8 DEVELOPMENT (ESV81-DEV)
COMPOSER 8 ROUTING APPLICATIONS FOR eSERVICES (COMM81-DEV)



Disclaimer:
Please note that I am not affiliated with Genesys (www.genesys.com) in any way implied or otherwise. Also, so there is no confusion who owns the trademark Genesys in reference to telecommunications, Genesys is a trademark owned by Genesys Telecommunications (www.genesys.com).